How AI and Automation Drive Better Customer Service
We’re beginning to see businesses use conversational AI chatbots and agent-supporting chatbots. Conversational AI bots can handle common queries leaving your agents with only the complex ones. This saves your agent’s time from spending on basic queries and lets them focus on the more complex…
10 use cases of a chatbot in the hotel industry
Do you want to have a chatbot for your hotel industry that can make your life easier and your business better? Direct bookings have many advantages for hotels, such as lower commission fees, higher profit margins, more control over pricing and inventory, and more opportunities to build customer loyalty and trust.…